Privacy Policy

1 Overview

Welcome to Ellylife International ("we," "our," or "us"). We are a garment manufacturer and exporter based at New Miana Pura West Mohallah, Islam Pura, Sialkot-51310, Pakistan.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for business inquiries. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site.

2 Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Name, email address, telephone number, company name, country, and any other information you voluntarily provide when filling out our contact or inquiry forms.
• Business Information: Product requirements, order quantities, customization preferences, and other business-related details you share with us.
• Usage Data: Information automatically collected when you visit our website, such as your IP address, browser type, operating system, referring URLs, and pages viewed.
• Communication Data: Records of correspondence if you contact us via email, phone, WhatsApp, or social media platforms.
• Cookies & Tracking: We may use cookies and similar tracking technologies to enhance your experience on our website (see Section 6).

3 How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We use the information collected in the following ways:

• To respond to your business inquiries, quotation requests, and sample orders.
• To process and manage your orders and transactions.
• To send you product catalogs, price lists, and promotional materials (only with your consent).
• To improve our website, products, and customer service.
• To send administrative information such as order confirmations and shipping updates.
• To comply with our legal obligations under Pakistani and international trade law.
• To prevent fraudulent transactions and protect against criminal activity.
• To analyze usage trends and improve our website's functionality and content.

4 Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Logistics & Shipping Partners: We share necessary details (name, address, contact) with freight forwarders, courier services, and customs agents to fulfill your orders.
• Payment Processors: When processing payments, your financial information is handled directly by secure payment processors and is not stored by us.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority in Pakistan or the destination country.
• Business Transfer: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.
• Professional Advisors: We may share information with lawyers, auditors, and other professional advisors bound by confidentiality obligations.

5 Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• Secure SSL/HTTPS encryption on our website.
• Restricted access to personal data — only authorized personnel can access your information.
• Regular security assessments and updates to our systems.
• Secure email and communication protocols for business correspondence.

However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6 Cookies

We may use cookies — small files placed on your device — to enhance your browsing experience on our website. Types of cookies we may use:

• Essential Cookies: Necessary for the website to function properly. They cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). All data is anonymized.
• Preference Cookies: Remember your settings and preferences for future visits.

You can control and manage cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website. By continuing to use our site, you consent to our use of cookies.

7 Third-Party Links

Our website may contain links to third-party websites, including our social media profiles (Facebook, Instagram) and payment portals. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to review the privacy policies of every website you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

8 Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time.
• Right to Complain: Lodge a complaint with the relevant data protection authority in your country.

To exercise any of these rights, please contact us at info@ellylifeinternational.com or ellylifeinternational@gmail.com. We will respond to all legitimate requests within 30 days.

9 Children's Privacy

Our website and services are intended for business clients and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete such information promptly.

10 International Data Transfers

Ellylife International operates from Pakistan and serves clients worldwide. When you provide personal information to us, it may be transferred to, stored, and processed in Pakistan. By using our services, you consent to the transfer of your information to Pakistan, which may have different data protection laws than your home country.

We ensure that all international data transfers are conducted with appropriate safeguards to protect your personal information in accordance with this Privacy Policy.

11 Changes to This Policy

We reserve the right to update or change our Privacy Policy at any time. We will indicate the date of the most recent update at the top of this page. Your continued use of the website after any changes to this policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us: